Buslane

Terms & Conditions

Last updated: January 1, 2026

1. Performance and Customer Conduct

By using the Buslane platform and booking transportation services through our marketplace, you agree to the following terms regarding performance standards and customer conduct during your trip.

Customers are expected to treat the vehicle, driver, and other passengers with respect. Any behavior that endangers the safety of the driver or other passengers may result in the trip being terminated without refund.

Buslane acts as a marketplace connecting customers with independent bus operators. The operator is responsible for providing the transportation service, and Buslane facilitates the booking, communication, and payment process between the parties.

2. Fees, Disputes, and Cancellations

All pricing displayed on the Buslane platform is provided by the bus operator. Buslane charges a booking fee on top of the operator's quoted price, which is disclosed before you confirm your booking.

Cancellation terms are as follows:

  • Cancellations within 24 hours of booking: full refund including booking fee.
  • Cancellations 30+ days before departure: full refund of the operator's fee; booking fee is non-refundable.
  • Cancellations 7–29 days before departure: 50% refund of the operator's fee.
  • Cancellations less than 7 days before departure: no refund.

In the event of a dispute between the customer and operator, Buslane will act as a mediator and work to find a fair resolution. All disputes must be reported within 7 days of the trip date.

Schedule A: Performance Requirements

Operators listed on the Buslane platform must meet the following performance requirements:

  • Maintain valid DOT registration, USDOT number, and operating authority.
  • Carry minimum insurance levels as required by federal and state law.
  • Ensure all vehicles pass annual safety inspections.
  • Employ only CDL-licensed drivers who meet all federal hours-of-service regulations.
  • Maintain a satisfactory safety rating with the FMCSA.
  • Arrive on time as confirmed in the booking (within a 15-minute window).
  • Provide a clean, well-maintained vehicle that matches the type and capacity booked.

Schedule B: Damage Policy

Customers are responsible for any damage caused to the vehicle during the trip that exceeds normal wear and tear. This includes, but is not limited to:

  • Interior damage (seats, upholstery, flooring, windows).
  • Excessive cleaning required due to spills, stains, or debris.
  • Damage to any onboard equipment (audio/video systems, restroom facilities).

The operator will document any damage with photographs and provide an itemized repair estimate. Buslane will facilitate the damage claim process between the customer and operator. Damage charges will be billed to the payment method on file.

Contact Us

If you have any questions about these Terms & Conditions, you can contact us: